FAQ's
DELIVERY INFO
We aim to deliver your item(s) as quickly and efficiently as we can.
All of Hoodlum Society packages are sent out via the Royal Mail
The following list is a guide to delivery costs and times :
- UK – 2 days – £4.99
- Ireland – 2 days £9.99
- Europe – 3-5 days £9.99
- Turkey – 3-5 days £9.99
- USA and Canada 5-7 days £15.99
- Australia – 5-7 days £15.99
- New Zealand 5-7 days £15.99
- United Arab Emirates – 5-7 days £15.99
- Rest of world 5-7 days £15.99
All UK orders over £50 are automatically entitled to free delivery
All other countries with orders over £100 are automatically entitled to free delivery.
PLEASE NOTE:
The cut of point for next day delivery is 2pm. This means that for example: if you order after 2pm on Monday and select Next Day delivery your order will be delivered on Wednesday. This is because the courier we use collects between 2-4pm so we use this cut off point to give ourself time to process and package all orders received before this time.
Equally, if you order after 2pm on a Friday, your order will not be packaged until Monday and will be delivered the following Tuesday. The same applies to orders made on Saturday And Sunday as our working week is Monday-Friday.
RETURNS INFORMATION
If you are not completely satisfied with your purchase, or you require an exchange in size/colour, simply return the item(s) to us at the address below with their original tags and packaging within 30 days of the receipt. We’ll be happy to exchange or refund the item as long as they are unworn and they still have the labels attached.
Returns are processed within 3 working days of us receiving the goods back. It may take longer to process your return on Bank Holidays or at Christmas.
Please allow up to a 3-5 working days for refunds to show on your account. We’ll refund you by the same method as payment.
You must complete a returns form and send it with the goods. To Complete A Return, Log Into Your Hoodlum Society Account, In “Your Account”, Click On “My Order History” And Then Select The Order You Wish To Return Items From (Select The Order Reference Number) You Will Then Be Prompted To Select Which Items You Wish To Return And Complete The Form. Please Enter Your Name Into The Bag Upon Returning So We Are Able To Identify. Thanks. Return Address:
Hoodlum Society
16 Southview view
HX3 9RD
General inquiries,Returns and Exchanges : info@hoodlumsociety.co.uk
IMPROPER RETURNS
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
We will not refund or exchange the product.
We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product.
If we do not receive payment of such additional amount within 30 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
If you have any questions regarding our Refund & Returns policy please contact us at info@hoodlumsociety.co.uk
UNACCEPTABLE RETURNS
Please note that we CANNOT accept returns or exchanges on underwear or swimwear due to hygiene reasons.
Please note ANY items returned covered in animal or human hair may NOT be swapped or refunded.
Please note we cannot accept any returned items that have been washed.
Returned items must be in re-sellable condition; that is the same condition that you received them item in.